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How Does Route Process Refunds Or Reorders?Updated 4 hours ago

If you selected Route Package Protection and there is an issue with your order, you can choose to be refunded for the order, or have a replacement sent (if item is in stock).

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant via PayPal or Venmo.  

The Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

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