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How to find a missing package that shows as delivered?Updated 5 months ago

If your tracking information shows that your package was delivered, but you can't find it:

  1. Verify the shipping address
  2. Look for a notice of attempted delivery
  3. Look around the delivery location for your package
  4. See if someone else accepted the delivery
  5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail
  • Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival
  • If the package has still not arrived, file a lost/stolen report with your UPS or USPS carrier


If you have a doorbell camera or outdoor security camera with footage of packages being stolen, immediately contact the police and file a police report. Also, contact the carrier with the tracking number and file a claim. If you don’t have a doorbell camera but seriously suspect something has been stolen from your stoop, call the police.


For additional information or to reach out to our Customer Support Team, please visit our Lost Package Claim Center.


Please note, if you wait more than 30 days to notify us of a lost package, we will not be able to file a lost package claim at that time.


Unfortunately, Eagle Eye Outfitters cannot be held responsible for packages after UPS or the Postal Service delivers the package. All orders are shipped FOB Shipping Point. As stated in our terms of use (2. C.), title to products passes from Eagle Eye to you upon shipment, and we are not responsible for any shipping delays or problems (including the risk of loss) once the product has been shipped.

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