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How to find a missing package that shows as delivered or what do I do if my package is stolen after delivery?

If your tracking information shows that your package was delivered, but you can't find it:

  1. Verify the shipping address
  2. Look for a notice of attempted delivery
  3. Look around the delivery location for your package
  4. See if someone else accepted the delivery
  5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail
    • Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival
    • If the package has still not arrived, file a lost/stolen report with your carrier:
      • UPS
      • USPS

If you have a doorbell camera or outdoor security camera with footage of stolen packages, immediately contact the police and file a police report. Also, contact the carrier with the tracking number and file a claim. If you don’t have a doorbell camera but seriously suspect something has been stolen from your stoop, call the police.

Falling victim to theft is never fun. We hope this guide will help you resolve the situation. Unfortunately, Eagle Eye Outfitters cannot be held responsible for packages after UPS or the Postal Service delivers the package. All orders are shipped FOB Shipping Point. As stated in our terms of use (2. C.), title to products passes from Eagle Eye to you upon shipment, and we are not responsible for any shipping delays or problems (including the risk of loss) once the product has been shipped. We do not issue refunds or credits in the event a package is stolen. We encourage you to open a claim with whoever delivered your package (UPS or the Postal Service) and we will be glad to help you navigate that process with their own customer service agents.

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