My order says it was delivered but I have not received it.
If you received an email that states your order was delivered but you did not receive it, please do the following.
1. Check all around your property and check with neighbors in case it was delivered there.
2. We advise you to wait one day as sometimes it will arrive the following day.
If you have done the previous two steps, please reach out to our Customer Support Team at [email protected] and we can assist in helping you file a lost package claim with the appropriate shipping provider.
If you wait more than 30 days to notify us of a lost package, we will not be able to file a lost package claim at that time.