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My order says it was delivered but I have not received it.Updated 2 years ago

If you received an email that states your order was delivered but you did not receive it, please do the following. 

1. Check all around your property and check with neighbors in case it was delivered there. 

2. We advise you to wait one day as sometimes it will arrive the following day. 

If you have done the previous two steps, please visit our Lost Package Claim Center for more information and to reach out to our Customer Support Team. 

Please note, if you wait more than 30 days to notify us of a lost package, we will not be able to file a lost package claim at that time.

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